1. Eligibility for Returns
We accept returns on eligible products within [number] days from the date of purchase. To be eligible for a return, the item must meet the following criteria:
- It must be in its original packaging, unopened, and unused.
- It must be in the same condition as when you received it.
- It must have all original tags, labels, and accessories attached.
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2. Non-Returnable Items
Certain items are not eligible for return due to health and safety regulations or hygiene reasons. These items include:
- Prescription medications and controlled substances.
- Personal care products such as creams, lotions, and cosmetics.
- Items that have been opened, used, or damaged by the customer.
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3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [contact email or phone number] to request a return authorization.
- Pack the item securely in its original packaging, including any accessories or documentation.
- Ship the item back to us using a trackable shipping method at your expense.
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4. Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping and handling fees are non-refundable, and we are not responsible for any return shipping costs unless the return is due to our error or a defective product.
5. Exchanges
We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Thank you for choosing Pharm Fruth Stores. Your privacy is important to us, and we appreciate the opportunity to serve you.